All of our products are lovingly checked before shipping but if your product arrives damaged, please contact us immediately so that we can help you.

We will require photos and further information regarding the damage, and once received we will make plans to have alternative product sent to you, so you can love where you live!

In the unlikely event that your product is faulty, you can return your purchase to Gold Coast Homewares for a refund or exchange.

• To exchange or refund your purchase please contact us on info@goldcoasthomes.com,  We will provide you with a shipping address that you can return your order to. Please note that we do not cover postage costs for returning your order, however we will cover the cost of shipping your new items to you.
• All refunds and exchanges must be done within 30 days of purchase
• All goods must be returned in their original condition with all labelling and packaging intact
• All refunds, exchanges or credits will be to the value of the original purchase, less shipping costs
• Once we receive your items, we can issue a refund, a credit or send you the exchange product.